Refund policy

Returns & Refunds. We want you and your dog to love your Toro Paws bowl. If something isn't right, we're here to help.

Damaged, defective, or wrong item. Email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund. You don't need to send it back. Please dispose of a damaged bowl rather than giving it to your pet.

Our 30-day promise. If you're not happy, email us within 30 days of delivery at tatianarejes@toropaws.com and we'll make it right with a replacement or refund.

Changed your mind. You may return a bowl within 30 days of delivery for a refund of the product price. Because our bowls are food-contact items, change-of-mind returns must be clean, unused, and in their original packaging for hygiene reasons. Original shipping charges are not refunded.

Return shipping is on us. If you do need to send a bowl back, the label is prepaid. You never pay to return a bowl.

How to start a return. Email tatianarejes@toropaws.com with your order number before sending anything back, and we'll send you a prepaid return label and instructions. Items returned without contacting us first may not be eligible.

Refunds. For a damaged or defective item, we act as soon as we've seen your photo. For a change-of-mind return, once we receive and inspect it we'll email you and issue any approved refund to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Non-returnable. Gift cards and items marked "final sale" cannot be returned.